What Is a Call-Out Fee?

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A call-out fee covers the engineer's time to travel to your home and diagnose the fault. It does not usually include parts or the repair itself, though some engineers include a simple repair within the call-out charge.

Typical Call-Out Fees

TypeTypical fee
Diagnosis only£50–£80
Diagnosis + minor repair£60–£100
Same-day or emergency£80–£140

Tips to Avoid Overpaying

  • Always ask what the call-out fee covers before booking
  • Check whether the fee is deducted from the repair cost if you proceed
  • Compare quotes from at least two engineers before booking

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