Landlord Responsibilities

If a fridge freezer is provided as part of a furnished or part-furnished tenancy, the landlord is generally responsible for keeping it in safe working order under the Landlord and Tenant Act 1985.

How Quickly Should You Respond?

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A broken fridge freezer affecting food storage is considered an urgent repair. Most tenants reasonably expect a response within 24–48 hours and a repair within a few days.

Repair or Replace?

For a machine under 7 years old, repair is almost always the right choice. For older appliances, weigh repair cost against a budget replacement.

Tips for Landlords

  • Use this service to get multiple quotes quickly — ideal when a tenant reports a fault
  • Keep a record of any repair work done
  • Consider a service contract if you manage multiple properties

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